Kalara Designs

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Effective Date: 27 June 2025

At Kalara, we are committed to delivering your favorite pieces with care and in a timely manner. Below are the details of our shipping process.

1. Order Processing Time

  • Ready-Made Products:
     Orders are usually processed and dispatched within 2-5 business days after order confirmation.

  • Custom-Made / Hand-Painted Products:
     Custom orders require 7-14 business days (or more, depending on design complexity) for production before dispatch.

Note: Orders placed on Sundays or public holidays will be processed on the next business day.

2. Delivery Time

Once dispatched, typical delivery timelines are:

  • Metro Cities (India): 3-7 business days

     

  • Other Locations (India): 5-10 business days

     

  • International Orders (if applicable): 10-21 business days (Subject to customs clearance)

     

Delivery times may vary due to factors beyond our control like courier delays, festivals, or natural disruptions.

3. Shipping Charges

  • For orders within India:

    • We offer Free Shipping on all prepaid orders above ₹999.

    • For orders below ₹999 or Cash on Delivery (COD) orders, shipping charges will be calculated at checkout.

  • For International Orders:
     Shipping charges will be displayed at checkout based on location and order weight.

4. Tracking Your Order

Once your order is shipped, you will receive an email and/or SMS with your tracking number and courier details.

You can track your shipment using the provided link.

5. Delivery Partners

We ship through reputed courier partners like Delhivery, Bluedart, DTDC, India Post, and others, depending on your location.

6. Address Details

Please ensure that your shipping address, phone number, and email ID are correct at the time of placing the order.
 Kalara will not be responsible for delivery failures due to incorrect or incomplete address details.

7. Delays or Non-Delivery

While we do our best to ensure timely delivery, we are not liable for delays caused by:

  • Natural disasters

  • Political disruptions

  • Public holidays

Customs delays (for international orders)